Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation notification.
Shipping & Delivery
We currently ship within South Africa.
Estimated delivery times:
- Main areas: 2–5 business days
- Outlying areas: 3–7 business days
Please note that delivery times are estimates and may vary depending on your location and the courier.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you may receive a tracking number via email to monitor your delivery.
Delays
While we aim to deliver within the estimated timeframes, we are not responsible for delays caused by couriers, weather conditions, or other factors beyond our control.
Incorrect Shipping Details
Please ensure that your shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Damaged Orders
If your order arrives damaged or does not arrive, please contact us within 48 hours of the expected delivery date.
We may request supporting information before resolving the issue.
Contact
For any shipping-related queries, please contact:
primestate1nutrition@gmail.com
